Consumers have access to out-of-court dispute resolution procedures with the assistance of alternative dispute resolution bodies.

Bilet BG as a distributor of event passes and within the scope of the Joint Conciliation Commissions. who are competent for disputes related to the purchase of online tickets.

You can also seek assistance in resolving a dispute that has arisen as a result of your purchase of a product through the European Online Dispute Resolution Platform here: European Online Dispute Resolution Platform